Client Feedback is Important but It Doesn’t Have to be Formal

By |2011-07-12T11:43:04+00:00July 12th, 2011|

By Bob Simons, managing partner The Fulton County Daily Report recently published a story about whether firms should formally solicit client feedback. The story uses compelling statistics from a LexisNexis Martindale-Hubbell survey of senior law firm personnel to make the case that more firms should implement processes such as one-on-one interviews or e-forms. The story [...]